FAQ

Frequently Asked Questions - 

  • How big are your balloons in a box? 
    • Our standard bubble balloons are 20" but we can offer 24" too, just email us if you need a larger size.
  • When will my order arrive?
    • If you've ordered before 11am and selected next day delivery, your order will be posted the same day, and you will receive your order the next day via Royal Mail
    • If you've ordered after 11am, the order will be made up the next day and posted, arriving the following day (or if you've selected a certain date, we will dispatch your order the day before)
  • Do I have to be home to receive my order or will it be left?
    • Our orders are sent out via Royal Mail special delivery, so they need to be signed for. For flat balloons and accessories, they are sent first class, signed for, so again, someone will need to sign for the delivery. Sometimes a work address is preferred.
  • Can I order more than one balloon?
    • Yes, we can send consignments of many balloons through Parcel Force, we can also select arrival the next day, before 5pm, before noon, and even before 9am, but that's pretty expensive! 
  • I've ordered a balloon-in-a-box, how long will it stay afloat for?
    • Our bubble balloons are made of plastic, which means we're able to send them through the post, and they tend to last for 5-10 days from the date of construction. They are filled with helium, and as they start to deflate any wording on the balloons will start to pucker - this is totally normal. 
  • Do you print on the balloons?
    • No, we cut out coloured vinyl and stick that on to the balloons, which is why we're able to offer bespoke wording for small numbers of balloons. 
  • Can I order an inflated 3ft giant to be sent to me in the post?
    • No, the 3ft giants are made of latex so they would pop during delivery - they are also huge! 
  • Where do I add the personalised wording for my order?
    • During the order process you will see a 'special instructions' box - put everything about your order in there and we'll follow your instructions. 
  • Where should I store my bubble balloon in a box, until I need it?
    • Please take the balloon out of the delivery box as soon as it arrives as the bubble balloons don't like the cold and may start to go down if stored in a car or garage especially during the winter months. 
    • The bubble balloons prefer a bit of heat and will fill out again if taken from a cold room, into a warm room.