Terms & Conditions

The terms and conditions apply to the use of thefeatherballoon.company website. By placing an order with us you are agreeing to accept these terms and conditions. The terms and conditions as stated on the website are subject to change at any point without prior notice to you. Please read them carefully before using the website and/or placing an order. If you do not agree with the terms and conditions as stated, you should not use or access the website. If you have any questions or queries relating to the terms and conditions then please contact us at sales@thefeatherballooncompany.co.uk 

1. Our balloons in a box, personalised wording and refunds

If for any reason you are unhappy with your order, we advise that you contact us immediately.  Orders are made based on the order placed and email exchange, and delivered to your venue/delivery address.

When selecting bespoke personalised wording on your balloon order, please ensure the message is correct, as they are made to order and mistakes can not be refunded although we are happy to make changes if you inform us before the printing process has occurred.  

If a string is selected that is out of stock, or a 2m too heavy for a particular balloon then an alternative will be used that will compliment the balloon.

Sometimes, during the delivery process our balloons get a little cold, and can lose their height after a few days and sometimes we have to send your order early to ensure it arrives on time - this will effect the life of the inflated balloon, as a guide the bubble balloons last for around 5-7 days, and up to 10 days max. 

We do not offer refunds for mistakes in ordering, but will always try and alter an order if time allows. 

All of our balloons are sent using track and trace, however if a balloon is lost during transit - we will replace it after raising the issue with Royal Mail. 

If for any reason there has been a balloon malfunction during delivery, we will replace the balloon. Photographic evidence is required, please email or call to report any problems on 07759605620

We know our balloons are pretty stunning and people like to play with them - but it's advised that hot little hands are not allowed near our balloons - they are for decoration only and not to be played with! (or they will lose their height).

2. For all delivery information please see our dedicated delivery page - http://www.thefeatherballoon.company/deliverydetails.html

Events - we love to be involved in local celebrations, weddings and corporate events and can offer a hand delivery service within the Leicestershire area - 

Contact details for events in the Midlands are -

Tel - 07759605620

Email - sales@thefeatherballooncompany.co.uk

3. Cancellations

If you wish to cancel your order with us then please inform us as soon as possible by email, with CANCEL in the subject line. Please include your order number and use the same email address as stated on the order for identification. For cancelled orders refunds will be processed within 7 working days and will be credited to your original method of payment.

4. Changes

If you have any changes or amendments to your order please let us know immediately by calling us on 07759605620. We will endeavour to fulfil any changes requested.  Please include your order number and use the same email address as stated on the order for identification.

5. Product Information

The feather balloon company is committed to providing wonderful balloon displays that are to the very highest standard.  Balloon displays can be effected by environmental changes, but our helium BUBBLE balloons should stay afloat for up to 10 days from the date they were inflated.  

Wording on a balloon, and tassels will effect the height of a balloon and how long it stays afloat and 10 days can not be guaranteed due to the weight of these extra's.  

6. Payment Options

We accept all major credit and debit cards, just follow the payment gateway and input your debit/credit card when prompted.  The total cost of the order is the price of the items ordered and the delivery.

7. Discount codes

We offer discounts for multiple orders - use the codes below when ordering -

ORBZ - £10 discount when ordering more than 1 silver and/or gold ORB

5% - get 5% off when ordering 3-5 balloons 

10% - get 10% off when ordering 6-10 balloons 

Please note - only one discount code can be used per transaction.

8. Privacy Policy

At The Feather Balloon Company we are committed to maintaining your privacy.

When you purchase a product from our website we will take your name, telephone number, email address, billing details and delivery details as well as your chosen method of payment. This information will allow us to complete your order as well as enable us to contact you with any changes or amendments to the order once placed.

The Feather Balloon Company will not, at any point, ask you to provide personal information regarding your payment method via email.

We will not pass your personal information, credit or debit card details on to any third party organisations.

We will always take photographs of the inflated bubble balloons that have been ordered and dispatched, this is to ensure condition at time of posting but also for marketing reasons - images will be used on our website and on social media. If you do not want images of your order on social media, then please instruct us of this at the time of ordering.

9. Contact Us

How can we help?

Our customer service team is on hand and are happy to help with any enquiry that you may have.

For all enquiries please contact us at  sales@thefeatherballooncompany.co.uk